Claims reporting

Your claim is our claim

An Insurance policy is only as good as the claims service you receive at the time of a loss. We at James Campbell Insurance recommend that you report your loss to our office and your customer service representative will review the loss with you and provide the expertise and advice to ensure the claim is settled properly. Should your claim occur outside of regular business hours and you wish to review your loss, please contact:

Kyle James 416-937-5778

Lesley McEachern 416-316-1770

or report your loss directly to your insurer from the list of after hours claim numbers.

Claims Reporting

Your insurance policy contains some conditions outlining your obligations when a loss occurs. Please take the time to read these conditions. We have listed some broad guidelines as general information for you.

Report the incident to James Campbell Insurance as soon as possible.
To report a claim after office hours, please contact the insurance company directly at the toll free number listed above. Be sure to have your policy number available.
Be prepared to provide all details of the loss including property losses and injuries sustained.
Notify the police if you suspect a crime has been committed. Take down pertinent details from the officer such as the report number, badge number, division for example.
Do not make any admissions of liability/fault or attempt to settle the loss on your own.
Take all reasonable action to prevent further loss of inventory or property. Prepare an inventory of damaged or lost property with its value.
We will help you present your claim to the company ie: completing forms or explaining coverages